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Terms & Conditions

Shipping & Delivery

All orders will be shipped using ARAMEX. When your order has been processed and shipped you will receive a confirmation email with a tracking number. Normal shipping times for UAE orders are around 2-7 business days after the item is created and sent.
  • (Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.
  • Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

Duties and Taxes (Customs)

Payment of customs fees or duties is the responsibility of the recipient (you), and is due at the time of delivery. For more information on customs or duty fees, please contact your local customs office.

Returns & Exchanges

Want to return something? No problem!  You must notify us within 14 days of receiving your order that you wish to return it. You must send your item back within 30 days of receiving it to receive a refund.  Prior to returning your product, contact us at info@sharqandgharb.com to request a return. In this email, include the word, “return” in the subject line, and please detail why you are returning your product. We will provide you with a return slip to include in your return.

We accept returns on unworn, new condition items within 30 days of receiving your original order. We do not accept refunds on items that smell like smoke, body odor, that have stains or animal/human hair on them. They must be in original condition without being washed. If we receive an item in unacceptable condition, Beloved will not reship the item back to you. 

All returned items will be refunded once they've been received by our warehouse. If you would like to exchange for a different size, product, or design please indicate on your return slip that you include in your package.

As the parcel remains your responsibility until it arrives with us, remember to ask for proof of postage, so if your parcel goes missing in the mail, you'll have proof you've sent it.

Returns can take up to 2-10 working days (excluding weekends and public holidays) to arrive at our warehouse from the UAE and up to 21 working days (excluding weekends and public holidays) from outside the UAE. Once we've received your return parcel, it will be processed within 1 business day (excluding weekends and public holidays) and we'll email you to let you know this has been refunded. Any refund will automatically be issued to the card you used to place the original order. This typically takes 5-10 working days (excluding weekends and public holidays), dependent on your bank/card issuer.

There is a 10% restocking fee.

Refunds will be done only through the Original Mode of Payment.

Our number one goal is to provide you with a great experience. We are a small team, please give us your patience as we take care of your requests. We greatly appreciate all of our amazing Beloved fans! 

Privacy & Security

We understand the importance of privacy and credit card fraud in today's online marketplaces. For this reason, we are dedicated to keeping your information private and secure. We will NEVER share your financial information with merchants and/or private companies. Here at SHARQ & GHARB we will never sell your personal information to anyone.

 

Payment

We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency)”.

 

  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. 
  • United Arab of Emirates is our country of domicile.
  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.  
  • The cardholder must retain a copy of transaction records and Merchant policies and rules.
  • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

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